Shipping & Delivery
Shipping & Delivery FAQ
Once we receive your check, we confirm your order. Another associate will contact you within 24 hours to confirm all of your order's details to ensure no mistakes were made. Not completing this step, it may delay your order.
Your order will be placed in line with other current orders unless you have been designated as a rush order which has to be approved by management.
Fabric availability can be determined by requesting a fabric status from your sales person at the time you are placing your order. This can change daily and will have a direct bearing on the production and delivery of your order.
Build time is determined by our production schedule and supply chain. Many times an order is manufactured and shipped the same day. We proudly use lean manufacturing techniques.
Natural disasters such as hurricanes, flooding and other natural disasters cause havoc in the supply availability of our materials and result in delayed production and delivery of orders.
Upon receipt of your shipped chairs, we request that you inspect them and contact us in the event any damage has occurred during shipment. We guarantee that our chairs will arrive in 100% new condition and will replace any chair that does not meet that criteria.
We outsource our shipping logistics for full truckloads to secure competitive pricing, which we pass on to our clients.
Postponement of your order results in replacement of your order in line with other customers and starts the lead time process back to the beginning.