7007 New Calhoun Hwy. NE
Rome, Georgia 30161
Hours of operation:
Monday through Thursday:
9:00 am - 5:00 pm EST
9:00 am - 3:00 pm EST
Monday through Thursday:
9:00 am - 4:00 pm EST
Closed on Friday
Local and Out of Country:
When Will We Get Our Chairs?
Many factors enter into the equation for an answer to the question “When will we get our chairs?”
Lead time is the time between when you place your order and the time the chairs are manufactured. Lead time is determined by the total amount of chair orders on the production list at the time of your order and receipt of the raw materials, fabric, foam, etc., to produce orders and the seasonal weather conditions affecting our trucks delivering the orders.
East Coast Lead Time: 4 - 8 Weeks
West Coast Lead Time: 8 - 12 Weeks
The lead time may certainly change before we receive your down payment by mail.
Upon receipt of your down payment, your order will then be placed in line with other customers to have your production time slot saved. This allows time for materials to be ordered and arrive concurrently with the production schedule. Some determining factors may be custom frame colors and wood stains or fabric availability which allow extra time; some fabrics are in stock while others are on a production schedule.
Order Confirmation Once we receive your check, we perform what we call an Order Confirmation. Your information is passed along to another associate who will contact you within 24 hours to confirm all of your order's details and make sure no mistakes were made. If you do not complete this step, it may result in the postponement of your order.
Current orders versus rush orders: Your order will be placed in line with other current orders unless you have been designated as a rush order which has to be approved by management.
Fabric availability can be determined by requesting a fabric status from your sales person at the time you are placing your order. This can change daily and will have a direct bearing on the production and delivery of your order.
Build time is determined by our production schedule and supply chain. Many times an order is manufactured and shipped the same day. We proudly use lean manufacturing techniques.
Natural disasters such as hurricanes, flooding and other natural disasters cause havoc in the supply availability of our materials and result in delayed production and delivery of orders.
What happens if any damage has occurred on delivered chairs? Upon receipt of your shipped chairs, we request that you inspect them and contact us in the event any damage has occurred during shipment. We guarantee that our chairs will arrive in 100% new condition and will replace any chair that does not meet that criteria.
The different ways we ship our orders: We primarily ship our orders by Freight and Common Carrier unless it requires a container to be shipped overseas. Our sample chairs are shipped via United Parcel Service.
Postponement of your order results in replacement of your order in line with other customers and starts the lead time process back to the beginning.